At "Tkram", we are committed to protecting your privacy and securing your data. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the "Tkram" applications (Customer App and Driver App), our website, and related services.
When you use "Tkram" services, we may collect the following types of information:
Personal Information: Your name, phone number, email address, and profile data you provide when creating your account.
Geolocation Information: Precise location data from your device when using the app to determine pickup/drop-off points, track trip progress, and connect you with the nearest driver.
Trip Information: Details of your rides, including trip history (completed and canceled), routes, distances traveled, and any addresses you save for future bookings.
Financial Information: The history of transactions made through your in-app wallet. We do not store your credit card details.
Communication Information: Data you provide when you contact our support team through the "Help Center" or "Contact Us" page.
Ratings and Feedback: The ratings and comments you provide for drivers or customers after each trip.
We use the information we collect for the following purposes:
To Provide and Improve Our Services: To facilitate ride booking and completion, connect customers with drivers, process wallet payments, and display trip history.
To Ensure Safety and Security: To monitor trips, verify user identities, and prevent potentially unsafe activities.
To Communicate With You: To send important notifications and alerts related to your trips and account (e.g., driver arrival, payment confirmation, service updates).
To Provide Customer Support: To help you resolve any issues and respond to your inquiries.
To Comply with Legal Obligations: To enforce our Terms of Service and policies, and to respond to legal requests.
We do not sell your personal information. We may share your information only in the following cases:
Between Customers and Drivers: We share necessary information to complete the ride, such as the customer's name and location with the driver, and the driver's name, vehicle information, and rating with the customer.
With Service Providers: With third parties that help us operate our services (e.g., mapping services, data analytics, server hosting).
For Legal Reasons: If required by a court order or legal obligation, or to protect the rights and safety of "Tkram" and its users.
We take appropriate technical and organizational measures to protect the security and confidentiality of your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
You have the right to access and correct your personal information through your profile settings in the app. You can also control location permissions and notifications through your mobile device settings.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through the app.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at : info@tkramride.com
Thank you for your trust in "Tkram".
